Refund policy
Return & Exchange Policy
Last Modified: July 21, 2026
We offer a “30-Day Money Back Guarantee" for any product that (1) aligns with this Return & Exchange Policy and (2) wasn't already discounted at the time of purchase. You have 30 days from the date of purchase to return a product for a full refund or exchange, granted the product aligns with this Return & Exchange Policy. Returned product must still be in a new and resellable condition, free of any damage or defect.
All apparel must have the original tags attached. Footwear should be worn indoors and paired with the socks you intend to use afield to ensure a proper fit. All other gear (e.g., shelters, sleep systems, electronics, optics, handheld gear, etc.), must include all original packaging, manuals, and accessories. For hygiene and health concerns, returns or exchanges will not be accepted on consumables, used undergarments, or used mouth calls.
Customers are responsible for the cost of return shipping if they did not elect for Redo coverage. Labels can be easily purchased through the return portal. Refunds will be administered using the same payment method that was used during the original purchase.
Items returned to us that do not align with our Return Policy will be shipped back to you at your expense.
SHIPPING POLICY
We typically fulfill orders by the following business day, though in rare cases it may take up to 72 business hours. Orders are shipped primarily via UPS and USPS.
Please note that shipping times shown at checkout are estimates only, and delays can occur once a package is in transit. If you require a guaranteed delivery date, be sure to select a shipping option that includes a stated timeframe (e.g., Next Day Air or 2nd Day Air).
For any special shipping instructions, please contact us at info@gearfool.com or call (435) 263-0207 prior to placing your order.
We do not ship internationally at this time.
LOST OR STALLED PACKAGES
If your tracking hasn't updated for several days or you believe your package may be lost in transit, please contact our Customer Service team.
Once notified, we'll work with the shipping carrier to submit a Missing Mail Search (or the carrier's equivalent package investigation) to determine the package's status. These investigations typically take several days and often result in the package being located and delivered.
If the package has not been located or resumed moving within 10 days of the investigation being initiated, we'll send a replacement order at no additional cost, subject to product availability. If the original item is no longer available, we'll work with you to find a suitable replacement or another resolution.
If the original package arrives after you've received a replacement, just let us know. We'll provide a prepaid return label so you can send one back. If both shipments are kept, you'll be responsible for the cost of the duplicate order.
HAVE ANY OTHER QUESTIONS? CONTACT US HERE
Thank you!
Gear Fool
611 Aviation Way
Cedar City, UT 84721